Latest articles from Retail Banking

Mobiles begin calling shots on banking and payments

February 5, 2007

The use of mobile phones for banking and payments is growing worldwide, nowhere more so than in the rural areas of countries untouched by traditional banking channels. Stephen Timewell and Wendy Atkins report.

A flavour for every taste in every place

January 8, 2007

As much as products and services are standardised, customers in different locations do not bank the same way. Joseph DiVanna explains the 10 regional attitudes to retail banking.

Making contactless

December 4, 2006

Contactless technology is capturing the imagination of the payments industry. Wendy Atkins reports from the Cartes card show.

KBC benchmarks its way to efficiency

December 4, 2006

Stephen Timewell discovers how the Belgian bank improved the efficiency, productivity and client-facing time of its sales network.

Citigroup spreads its success

November 6, 2006

Citigroup’s EMEA consumer businesses share best practices to great effect. Recent UK head Nandan Mer talks to Michael Imeson.

Be ready to catch the Web 2.0 wave

October 2, 2006

The next generation of web usage, boosted by the spread of broadband, is going to be bigger and more diverse than ever – so banks should rethink their online strategy now. Stephen Timewell looks at the latest developments.

Erste keeps a check on its aspirations

October 2, 2006

Austria’s Erste Bank is clear about its target market in the fast-expanding countries of central and eastern Europe. CEO Andreas Treichl explains why to Stephen Timewell.
A decade ago, Austria’s banks were not foreseen as the future dominant force in the development of banking in central and eastern Europe (CEE).

Community service

August 7, 2006

National Australia Bank has revamped its UK holdings, Clydesdale and Yorkshire banks, as local financial centres with an in-house manager style reminiscent of the 1970s. Stephen Timewell reports.

Setting the CSR benchmark

July 3, 2006

Corporate social responsibility is not new to European savings banks. They have a historical commitment to making a contribution to their local communities. Chris De Noose reports.

Ready to respond

July 3, 2006

Regulation is on the rise in Europe and will have a massive impact on the banking industry in the next decade. Crispian Lord examines the conflict between bankers and regulators, and suggests three key steps for a bank’s strategic response.

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