Latest articles from Retail Banking

Putting a face to the online banking revolution

May 7, 2007

In the second of our regular series looking at banking in the future, The Banker ponders what retail front and back offices will look like in 2015. Stephen Timewell explains the changes.

Big hitters reach out to the unbanked

April 2, 2007

Unbanked and underbanked populations of the world are in the sights of companies developing mobile-based banking services. Wendy Atkins reports on the latest services to be launched.

Wind in their sales

April 2, 2007

A survey concludes that maximising sales capacity and adviser effectiveness through the adoption of efficiency techniques can boost productivity in Europe’s bank branches. Stephen Timewell reports.

Peer-to-peer lending strives

April 2, 2007

Early results are promising, but whether the peer-to-peer lending models of online operators Zopa and Prosper can entice the risk-averse masses away from banks remains to be seen. Karina Robinson reports.

...coming soon to a bank near you

March 5, 2007

In the first of our quarterly 2015 series, The Banker takes a look at what retail banking will look like in eight years’ time. Stephen Timewell explains who the winners and losers will be.

Mobiles begin calling shots on banking and payments

February 5, 2007

The use of mobile phones for banking and payments is growing worldwide, nowhere more so than in the rural areas of countries untouched by traditional banking channels. Stephen Timewell and Wendy Atkins report.

A flavour for every taste in every place

January 8, 2007

As much as products and services are standardised, customers in different locations do not bank the same way. Joseph DiVanna explains the 10 regional attitudes to retail banking.

Making contactless

December 4, 2006

Contactless technology is capturing the imagination of the payments industry. Wendy Atkins reports from the Cartes card show.

KBC benchmarks its way to efficiency

December 4, 2006

Stephen Timewell discovers how the Belgian bank improved the efficiency, productivity and client-facing time of its sales network.

Citigroup spreads its success

November 6, 2006

Citigroup’s EMEA consumer businesses share best practices to great effect. Recent UK head Nandan Mer talks to Michael Imeson.

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