Latest articles from Retail Banking

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Banking finds a voice

Financial institutions are at the forefront of voice biometrics, applying the technology to virtual assistants, voice recognition software and increased security. 

Wells Fargo hones customer experience with technology

Wells Fargo hones customer experience with technology

With its own digital labs and an accelerator programme for financial technology start-ups, Wells Fargo is one bank that can boast it is keeping pace with technology trendsetters such as Google and Apple. Jane Cooper looks at how the bank is integrating new technologies to provide a seamless customer service experience.

Bank of Tokyo-Mitsubishi UFJ makes Thai powerplay

Bank of Tokyo-Mitsubishi UFJ makes Thai powerplay

Bank of Tokyo-Mitsubishi UFJ's purchase of Thailand-based Bank of Ayudhya last year was indicative of the wealth of opportunities opening up in the south-east Asian economy.

Algeria’s private banks feel the state’s squeeze

Algeria’s banking sector is one of the biggest in Africa, but it is also one of the most opaque and is dominated by state banks. Yet private lenders, all of which are foreign-owned, still find ways to operate profitably and many are wanting to expand.

Credit scoring for the social media generation

Credit scoring for the social media generation

Frustrated with the limitations of traditional credit scoring methods, innovative start-ups are finding new ways to analyse borrower risks using social media and other online data.

Rwanda’s banking sector heats up

Business is picking up for Rwanda’s banks following 2013’s slowdown. But competition is becoming more intense as foreign banks increasingly look to enter the fast-growing east African country. 

Community spirit keeps small US banks afloat

New regulatory pressures and slow economic growth have been taking their toll on the US's small regional lenders, leading to worries that many of them will be squeezed out of the market. But results from the first quarter of 2014 show that these smaller players are actually performing better than the country's larger lenders. 

A glimmer of hope for Bosnia banks

A glimmer of hope for Bosnia's banks

The complicated geographical and political make-up of Bosnia-Herzegovina, combined with its struggling economy and low purchasing power, makes life difficult for its overcrowded banking market. However, hope is on the horizon as economic growth picks up and looming elections bring promise of a more investor-friendly financial system.

Road to riches banking services for women

Road to riches: banking services for women

With a global aggregate income of $12,500bn, and spending power beyond that, women represent one of the world’s largest banking markets. Yet most banks still seem unwilling or unable to service the unique needs of their female customers.

Losing the human touch

Smart machines: clever enough to replace bankers?

Computers have reached such a level of sophistication that they can now outperform their human counterparts at some tasks, a fact that has not gone unnoticed in the banking community. But, while smart machines are increasingly being utilised in customer service and data analysis capacities, advocates of these new technologies maintain that they are designed to complement rather than replace the traditional workforce.

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