With its own digital labs and an accelerator programme for financial technology start-ups, Wells Fargo is one bank that can boast it is keeping pace with technology trendsetters such as Google and Apple. Jane Cooper looks at how the bank is integrating new technologies to provide a seamless customer service experience.
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Algeria’s banking sector is one of the biggest in Africa, but it is also one of the most opaque and is dominated by state banks. Yet private lenders, all of which are foreign-owned, still find ways to operate profitably and many are wanting to expand.
Business is picking up for Rwanda’s banks following 2013’s slowdown. But competition is becoming more intense as foreign banks increasingly look to enter the fast-growing east African country.
New regulatory pressures and slow economic growth have been taking their toll on the US's small regional lenders, leading to worries that many of them will be squeezed out of the market. But results from the first quarter of 2014 show that these smaller players are actually performing better than the country's larger lenders.
The complicated geographical and political make-up of Bosnia-Herzegovina, combined with its struggling economy and low purchasing power, makes life difficult for its overcrowded banking market. However, hope is on the horizon as economic growth picks up and looming elections bring promise of a more investor-friendly financial system.
With a global aggregate income of $12,500bn, and spending power beyond that, women represent one of the world’s largest banking markets. Yet most banks still seem unwilling or unable to service the unique needs of their female customers.
Computers have reached such a level of sophistication that they can now outperform their human counterparts at some tasks, a fact that has not gone unnoticed in the banking community. But, while smart machines are increasingly being utilised in customer service and data analysis capacities, advocates of these new technologies maintain that they are designed to complement rather than replace the traditional workforce.
The macroeconomic climate is taking its toll on Turkey's banks, with many predicting a difficult year for the industry. Growth avenues still remain, however, in the commercial loans and small and medium-sized enterprise sectors, not to mention the huge potential of tapping the country's large unbanked population.
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