Section 7: Payments, Systems and Innovation

Matthew Vallance looks at the fast-changing banking environment – from regulatory challenges and bank restructuring to the shake-up in UK retail banking – and sees growing opportunities for banks to benefit from outsourcing arrangements. But there are also risks, writes Mark Kobayashi-Hillary, who gives practical advice on choosing an outsourcing partner, preparing staff for the transition, key performance indicators and service-level agreements.

The mobile banking revolution has already started, warns Carol Realini. With 5 billion mobile phones in the world – and heavy investment by banks – new markets are about to open for bank products in both developed and developing countries. But banks will have to be quick if they are not to lose out to mobile operators, which have also seen the potential for offering financial services through mobile phones. József Nyíri examines mobile services that will soon be supported by the next wave of smartphones.

Catherine Banneux looks at how the latest technologies can help banks get to grips with liquidity risk, and Ruth Wandhöfer examines the remaining issues that will have to be tackled before the massive Single Euro Payments Area project comes to fruition.

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