Banks’ brand worth may not be high in the minds of consumers, but their trustworthiness is infinitely more important.
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With its own digital labs and an accelerator programme for financial technology start-ups, Wells Fargo is one bank that can boast it is keeping pace with technology trendsetters such as Google and Apple. Jane Cooper looks at how the bank is integrating new technologies to provide a seamless customer service experience.
Transferring money across borders through traditional correspondent banking networks can be time consuming and expensive for both business and consumers. Chris Larsen, CEO of Ripple Labs, believes he has the solution in Ripple, his open-source payment and currency exchange system, which can integrate with banks’ existing networks.
Technology may deliver better returns than regulatory incentives in the drive to stimulate lending to small and medium-sized enterprises.
Citi launched a new division at the end of last year to combine prime finance, futures and clearing, custody, and fund services. Its global head, Okan Pekin, discusses why the change will put Citi ahead of its rivals and how it will enable the bank to win more business from hedge funds.
Pakistan's microfinance industry has slowly been gaining traction in recent years, and is in for a huge boost when new biometric identification methods are brought into the mainstream – primarily to help combat terrorism – which will allow banks to verify new customers remotely.
New players, new technology and new processes are changing the face of the financial services industry. Udayan Goyal, founder of Anthemis Group, is investing in the agents of this change – new service providers that are looking to take some of the value chain away from the banks.
With Apple now using near-field-communication technology in its devices, will tap-and-go payments take off among consumers?
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