Latest articles from Comment

Trust trumps brand for banks

Banks’ brand worth may not be high in the minds of consumers, but their trustworthiness is infinitely more important.

Fintech start-ups: the breeding ground for banking's new rock stars

Coding is the new rock 'n' roll, as shown by the likes of Mark Zuckerberg and Jack Dorsey. Now banks are getting in on the act, with the competition to attract the next generation of 'rock stars' hotting up.

The threat to banks is materialising, bit by bit

Those looking towards digital behemoths such as Google, Amazon, Facebook and Apple as the companies most likely to shake up the financial world are way off the mark.

Banks can't deal with AML on their own

Banks are being charged by governments with preventing financial crime. Given the cost and complexity of this task, the only way they can effectively manage this new role is by utilising new third-party databases and information exchanges.

Banking is no longer black and white... it's red and blue

New rules based on the old banking system are at odds with a newly globalised world, in which innovation takes precedent over regulation, and technology and society are the principle axes of change.

Channel hopping is so last century

Talk of banking channels is passé and misses the point. Going digital is about connecting everything, not carving it up.

It's a wonderful industry (or, at least, it could be)

In the race to be the 'most digital', banks have lost their human touch, and consequently the relationship between customer and bank has broken down. It is, therefore, time to get back to basics.

Tomorrow's bank must serve tomorrow's customer

Banks concentrating all of their energy on their digital offerings risk forgetting the most important component of the bank of the future: the customer.

Bitcoin: all hype or a brave new world?

The rise of Bitcoin has many governments around the world worried, but should they be?

Dealing with the legacy time bomb

Is your bank stuck with a legacy system? Then you’ve only got yourself to blame. 

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