Talk of banking channels is passé and misses the point. Going digital is about connecting everything, not carving it up.
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In the race to be the 'most digital', banks have lost their human touch, and consequently the relationship between customer and bank has broken down. It is, therefore, time to get back to basics.
Banks concentrating all of their energy on their digital offerings risk forgetting the most important component of the bank of the future: the customer.
The rise of Bitcoin has many governments around the world worried, but should they be?
Is your bank stuck with a legacy system? Then you’ve only got yourself to blame.
With so much change afoot it is not yet clear if new technologies and digitalisation have completely revolutionised the fundamental banking model or simply tweaked it.
All the talk surrounding big data is getting old; it is time for companies to step up and show what they can actually do with it.
Facebook, often seen as an inconvenience at best by banks, and a bogeyman at worst, is finally being embraced by a handful of lenders, with India's ICICI leading the way.
Banks are now being held back by the systems that once underpinned their business. But how can they make the transition to a model that serves the customer of today and tomorrow?
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