Latest articles from Comment

Channel hopping is so last century

Talk of banking channels is passé and misses the point. Going digital is about connecting everything, not carving it up.

It's a wonderful industry (or, at least, it could be)

In the race to be the 'most digital', banks have lost their human touch, and consequently the relationship between customer and bank has broken down. It is, therefore, time to get back to basics.

Tomorrow's bank must serve tomorrow's customer

Banks concentrating all of their energy on their digital offerings risk forgetting the most important component of the bank of the future: the customer.

Bitcoin: all hype or a brave new world?

The rise of Bitcoin has many governments around the world worried, but should they be?

Dealing with the legacy time bomb

Is your bank stuck with a legacy system? Then you’ve only got yourself to blame. 

Has technology brought about a new age of banking?

With so much change afoot it is not yet clear if new technologies and digitalisation have completely revolutionised the fundamental banking model or simply tweaked it.

SEB encourages great minds to think differently

SEB encourages great minds to think differently

Lars Millberg, head of transaction banking at SEB's merchant banking division, discusses the importance of innovation, and describes the bank's unique approach to encouraging out-of-the-box thinking among its employees.

Stop talking about big data

All the talk surrounding big data is getting old; it is time for companies to step up and show what they can actually do with it.

Why banks must learn to stop worrying and love Facebook

Facebook, often seen as an inconvenience at best by banks, and a bogeyman at worst, is finally being embraced by a handful of lenders, with India's ICICI leading the way.

Legacy systems leave banks locked in the past

Banks are now being held back by the systems that once underpinned their business. But how can they make the transition to a model that serves the customer of today and tomorrow?

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