Co-operative Financial Services's integration and change director, Phil Lee, tells The Banker  how it is upgrading its core systems in the midst of a merger with Britannia Building Society.

Nomura's global head of IT infrastructure tells The Banker  how a mammoth and swiftly completed datacentre migration project has saved the bank about £9m a year.

BNP Paribas Personal Investors has overhauled the way it manages, monitors and evaluates technology projects. IT manager Benjamin Mourrat explains how it was done.

Nelly Tzakou, group head of operations at the National Bank of Greece, explains how its hi-tech flagship branch will improve uptake for the bank’s electronic banking services.

Years of double-digit growth stretched Banca Transilvania’s core banking system to breaking point. CEO Robert Rekkers explains how the bank embarked on a long-overdue upgrade.

India's HDFC Bank recently upgraded its ATM network. The bank's chief information officer, Anil Jaggia explains how it has increased transaction speeds, boosted sales and implemented SMS-based anti-fraud measures.

Visa Europe's chief information officer recently oversaw the final migration of clients to a new inter-bank processing platform that has been almost a decade in the making. He describes how the new datacentre will offer great value to both the company and its customers. Writer John Beck

When Swedish financial services giant Skandia implemented a new online business model, the group's CIO was left juggling an outsourcing contract designed with very different requirements in mind, while the IT department took on an increasingly important role in the firm's future. Writer John Beck

Wells Fargo's head of wholesale services has presided over the bank's commercial banking portal since it was launched in 2000 and has been instrumental in launching a number of Web 2.0 and social networking-inspired features and tools. Writer John Beck

HSBC's group chief technology officer, Ken Harvey, has led a bank-wide project to create a single, centralised IT services hub that is expected to achieve major cost savings. The project underpins the bank's broader One HSBC business re-engineering programme.