At the heart of innovation is a diverse workforce, according to Claire Calmejane, director of innovation at Lloyds Banking Group. She leads a 50-strong team with a wide variety of backgrounds and nationalities. In addition, women hold more than 40% of senior roles within her team, reaching a target set by CEO António Horta-Osório ahead of the group’s 2020 deadline.
Attracting the required skillset was top priority when Ms Calmejane established Lloyds’ innovation lab three years ago. “We talked about the right blend of talent and how we could attract the right people, as ultimately it is our people that deliver satisfaction to the customer. Technology is just the layer in between,” she says.