The founder of Egg and First Direct has built two businesses around the philosophy of improving the retail banking customer experience. He tells Michelle Price how he intends to continue to change the face of the web.

Indices fuel the global investment industry, providing a critical measure of market activity and investment performance. But do we really understand how they are created, or indeed whether they should be trusted? By Michelle Price.

How should technology be implemented to lower costs, improve efficiency, outwit the competition and reduce the organisation’s carbon footprint? What makes a successful partnership between a technology vendor and a bank? What future developments are in store? These were the key questions discussed at The Banker round table on ‘Retail banking and technology: a new era’, held in London last month. The event, the second on retail banking this year in the Leadership Series, was sponsored by Finacle from Infosys, but independently written and edited.

Peter Josse, global head of IT service delivery and infrastructure at ABN AMRO, talks exclusively to Michelle Price regarding the process of dismantling ABN AMRO and its many challenges.

The impetus to better understand customers and their personal needs will force banks to rethink their approach to channel management, says Michelle Price.

Huge advancements are being made in contactless payment methods in Asia-Pacific and Europe, with a variety of technologies on trial. But some stumbling blocks remain, reports Wendy Atkins.

The risks attached to the UK’s personal debt crisis can be mitigated by the use of technology that identifies at-risk customers at an early stage, says Kieran Kilmartin, product director at Portrait Software.

Engineering and technological marvels are cropping up all over the world as ambition and demand for ever-more advanced infrastructure grows, writes Silvia Pavoni.

The head of MasterCard Worldwide’s chip centre of excellence talks to Michelle Price about how the company is attempting to combat global online card fraud through its two-factor authentication model.

In the financial markets, there seems to be a repeating pattern of related crises and business collapses every decade or so. Could it be because lessons are not being learned from past mistakes? By Chris Skinner.