Latest articles from Technology

Speed dial profits

November 4, 2004

JP Rangaswami, Dresdner Kleinwort Wasserstein’s (DrKW) global chief information officer, welcomes an exciting new opportunity with the reinvention of information technology. Interview by Dan Barnes.

IT saving of $71bn up for grabs

October 4, 2004

A surge of regulatory reporting mandates on risk and compliance is challenging financial services institutions to articulate approaches to integrate common business processes and IT capabilities across the enterprise.

Plenty more phish in the sea

October 4, 2004

It is surprising to think that in less than two years, the internet has gone from being an essential corporate asset to being a pain in the neck. According to IT research and analysis provider Gartner, 57 million adults in the US received a fraudulent e-mail as of May 2004.

Would you bet your business on Linux?

September 2, 2004

A recent roundtable organised by The Banker looked at issues surrounding the non-proprietary Linux operating system. A group of senior bankers took part in a group session discussing Linux adoption and prospects, chaired by The Banker’s technology columnist Chris Skinner.

Credit goes to the innovators

September 2, 2004

Banks are facing growing competition from other financial services firms in the credit derivatives market. Rekha Menon finds they are relying on technological innovation to give them the upper hand.

Automated alerting costs less

September 2, 2004

Automating a manual outreach process can substantially reduce the average cost of service. TowerGroup estimates that an inbound call connected with a bank’s call centre costs an average of $2.77 to handle. By contrast, automated proactive alerts can cost as little as $0.10 to $0.15 for an informational alert and up to $0.40 for a more complex, two-way alert – an average of about $0.25 is standard globally.

Beware casting off all skills

September 2, 2004

IT outsourcing, business process outsourcing and offshore outsourcing make good economic sense. But there is a danger: if so many of an organisation’s skills are external, how will they grow the next generation of internal expertise? By Chris Skinner

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