Specialist advice in operational risk management is readily available but practical, constructive tools and techniques for the day-to-day management of risks are less developed. Frances Maguire reports on the move to benchmark best practices in operational risk.

Edward Russell-Walling reports on how Belgium kept its nerve despite increasing market instability.

The three-way acquisition of ABN AMRO by RBS, Santander and Fortis proved a remarkable collaborative effort, as Fortis CEO Jean-Paul Votron tells Geraldine Lambe .

Although Belgium’s banks are secure in their comfortable home market, the big players are feeling the pinch and see salvation in the emerging markets of Europe and Asia, says Jules Stewart .

Stephen Timewell discovers how the Belgian bank improved the efficiency, productivity and client-facing time of its sales network.