That scenario has not changed. As a result, Banesto has the Partenon core system plus the user-friendly Alhambra portal architecture. Santander branches do not have the latter yet.
José María Suárez, the director of a Banesto branch in Madrid’s upscale Barrio de Salamanca (where six of the eight staff work in sales), showed The Banker the system. What stood out was how easy it was to see and understand the huge amount of information pertaining to a customer, unlike many customer relationship management systems.
