Latest articles from Chris Skinner

OVERALL WINNERS

June 6, 2005

Judged by:
Chris Skinner, CEO, Balatro, and co-founder,Shaping Tomorrow (chairman of judging panel)
Dan Barnes, financial systems editor, The Banker
PJ Digiammarino, head of global IT customer services, Barclays Capital

Banks still do not understand

May 2, 2005

Banks have not got the hang of seeing things from the customer’s point of view despite various attempts to institute customer-oriented service policies. Can they afford to continue this way? By Chris Skinner.

Who’s the chicken?

April 4, 2005

Banks have been pretty successful at facing down regulation. But do they actually need to? And how long before the regulators hold their nerve and force the financial institutions off the road instead? By Chris Skinner.

Turn off your computers

March 7, 2005

In the age of invisible financial transactions, and especially post 9/11, systems resilience has been vital. But bank CEOs should not trust in belief alone; they should test out a systems shutdown and make sure they have the right CIO. By Chris Skinner.

Dogged rise of automation

January 3, 2005

Automation is growing in the world of trading and continuing developments suggest that what can be automated will be automated. How far can this be taken? Can human intervention be taken out of the equation altogether? Chris Skinner outlines his vision.

Instant opportunities

December 1, 2004

When is an ATM not an ATM? When it’s a vending machine. Chris Skinner finds that banks are finally waking up to the possibilities beyond cash dispensing that their customers will be queuing up to take advantage of.

Would you bet your business on Linux?

September 2, 2004

A recent roundtable organised by The Banker looked at issues surrounding the non-proprietary Linux operating system. A group of senior bankers took part in a group session discussing Linux adoption and prospects, chaired by The Banker’s technology columnist Chris Skinner.

Beware casting off all skills

September 2, 2004

IT outsourcing, business process outsourcing and offshore outsourcing make good economic sense. But there is a danger: if so many of an organisation’s skills are external, how will they grow the next generation of internal expertise? By Chris Skinner

Something to talk about

August 2, 2004

The explosion of customer communication channels was intended to cut costs and increase efficiency. However, with cracks appearing in some systems and technology improving to allow face-to-face contact, banks may have to reverse their position on self-service. By Chris Skinner.

A new chip on the block

July 2, 2004

The tiny but intriguing radio frequency identification chip is already being used for contactless payments and could eventually be part of the euro note. But it also lends itself to applications for improving client services. Chris Skinner explains.

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