Latest articles from Parveen Bansal

Adapting to change is key

May 3, 2004

Parveen Bansal talks to Bertrand Lavayssičre, head of Capgemini’s Global Financial Services Sector and managing director of Financial Services North American Region.
Speaking with extensive experience on consulting and IT in financial services, Bertrand Lavayssičre shares Capgemini’s view on the main issues in the financial services industry and their possible solutions. He highlights three key issues that continue to plague retail banks: creating customer loyalty, integrating different channels and, in particular, the need to reduce back office costs.

Web’s the quicker ride for market data

April 5, 2004

Paul Caplin, founder of Caplin Systems, discusses in which direction he sees the trading world moving, with special regard to data networks. Interview by Parveen Bansal.

ASPs finally arrive after a false start

April 5, 2004

Application service providers – hailed as the next big thing in 1990s – failed to live up to their press. Now, however, small and medium-sized organisations are realising the benefits ASPs canoffer. Parveen Bansal reports.

Standard Chartered meets Africa’s diversity challenge

April 5, 2004

Douglas Beckett, regional head of consumer banking at Standard Chartered explains the bank’s strategy in Africa, following its recent re-entry into South Africa and Nigeria. By Parveen Bansal.
With its roots in both Asia and Africa, Standard Chartered Bank has emerged in the past 150 years as a leading financial institution in these markets. The present-day bank is the product of a 1969 merger between Standard Bank of South Africa and the Chartered Bank of India, Australia and China, the latter being the older institution, having been founded in 1835 following the grant of a Royal Charter from Queen Victoria.

Over-egging the pudding: the folly of excessive IT investment

March 3, 2004

Are banks’ IT systems providing value or are they effectively brain dead? This month our technology editor, Parveen Bansal, considers how little banks get back from their huge investment in IT and what can be done to improve it. Financial sector reform is also high on the agenda of Asian Development Bank president Tadao Chino who insists it is key to sustaining high growth across the region. And in Malaysia, Maybank’s chief executive, Amirsham Aziz, discusses corruption, Havana nightclubs and the upcoming elections.

Brain dead

March 3, 2004

Technology spend by financial institutions continues to rise despite an apparently poor track record of producing value for money. Parveen Bansal explains why success can only occur when technology, processes and people share the same goals and objectives.

Doha courts expats with step into CRM

February 3, 2004

With more than three-quarters of Qatar’s population come from overseas, Doha Bank is focusing on expatriate customers, says Parveen Bansal.
With energy needs expanding worldwide and oil prices remaining high, the Qatari economy is booming. Under the prudent leadership of His Highness Sheikh Hamad Ben Khalifa Al Thani, the state’s development strategy is focusing on diversification of the economy away from oil, toward extensive gas reserves and industrial expansion. Oil and natural gas revenues enable Qatar to have a per capita income not far below the leading industrial countries in western Europe.

No time for myths in a changing world

February 3, 2004

Mitchel Lenson, CIO for technology and operations at Deutsche Bank, tells Parveen Bansal that he sees his role as the “conscience” of the organisation when it comes to technology spending – forcing people to think more about the decisions they make.

Time to think out of the box

January 5, 2004

How should banks meet the challenge of growing competition from retailers for financial services? And where should their technology priorities lie? Bill Hartnett, financial services manager at Microsoft, gives Parveen Bansal some pointers.
Software giant Microsoft is well known not only in the consumer world, but it has also made serious inroads into the financial services sector, where it commands the majority market share in the server and desktop computer operating systems areas.

The data game

December 2, 2003

Once touted as the next big thing, customer relationship management
failed to deliver. Now data warehousing is helping it to fulfil its
initial promise. Parveen Bansal explains how.

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