Latest articles from Rekha Menon

Packaged for convenience

April 5, 2004

Core banking system replacement is risky and complex but is an increasingly likely scenario for banks. Like their smaller peers, larger institutions may need to opt for packaged solutions to keep costs and time-to-market down.

Tuning into the right channels

December 2, 2003

Multi-channel banking has become the norm for customers. Rekha Menon reports on developments in the four crucial areas of ATM, call centre, internet and bricks-and-mortar branches.

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