Latest articles from Roberto Nicastro

Roberto Nicastro

Why banks must protect the value of customer relationships

September 1, 2011

As 'physical' relationships between banks and customers dwindle in favour of more remote interactions via online, mobile or ATM channels, the banks that master their multichannel offering will be the ones to thrive.

Order The Banker July edition

FREE trial access to Top 1000 World Banks

Join our community

Global Risk Regulator

The Banker on Twitter

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them.