Latest articles from Wendy Atkins

Is debit the new cash?

June 2, 2004

The global debit transaction market is set to grow this year, with Europe leading the way. Wendy Atkins reports.

Ready for renewal

April 5, 2004

Russia’s financial sector is in recovery from the 1998 crisis and banks are keen to gain an edge by using customer relationship management. But, as Wendy Atkins explains, first they must do their homework.

Fingers and thumbs

April 5, 2004

The age of retina and fingerprint checks for bank client identity verification remains some way off, writes Wendy Atkins.

Cutting costs or customers?

April 5, 2004

In their relentless drive to save overheads on call centres and other service facilities, bank chiefs are weighing up the many benefits of voice recognition software. Wendy Atkins reports.

Continuity is critical in a crisis

January 5, 2004

When disaster strikes, banks must get back into operation as fast as possible. That is where business continuity planning comes in, says Wendy Atkins.

Moscow tests multi-service smart card for added value

January 5, 2004

The Moscow Social Card is being used as a pilot to measure the added value of dual interface smart card technology, combining credit/debit and social payments applications on a single card. Wendy Atkins reports on the scheme.

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