Post-crisis reality bites for Spain's Cajas
The cranes in Spain: a collapse in Spain's property market has created significant difficulties for the country's financial institutionsOnce considered one of the better-placed survivors of the financial crisis, the property bubble bursting in Spain has hit the country's savings banks hard, resulting in calls for consolidation in the sector. Writer Rodrigo Amaral
Across the board
Increasing efficiency: Santander Group's chief information officer José María Fuster has overseen a major IT system restructuring programmeSantander's acquisition spree has left the bank with a major IT challenge. But as José María Fuster, its CIO, explains, the bank has embraced IT integration as an all-encompassing transformation programme. Writer Wendy Atkins
Emilio Botín

Emilio Botín, chairman of Banco Santander
The chairman of The Banker's Bank of the Year, Banco Santander, describes why the global crisis has largely bypassed his bank, and how the company's focus on customer service and efficiency will help its acquisitions across Europe, Latin America and the US to thrive.
António Horta-Osório
António Horta-Osório, CEO of AbbeyAbbey's CEO tells how his decision to pull the bank back from the mortgage market and transform it into a full commercial bank has helped it to thrive during the fallout of the crisis. Writer Brian Caplen

Key players: prime minister José Luis Rodríguez Zapatero (left) and newly appointed economy minister Elena Salgado opted to retain Aurelio Martínez as president of ICO, despite speculation to the contrary





