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Multi-channel gets personal
The impetus to better understand customers and their personal needs will force banks to rethink their approach to channel management, says Michelle Price.
The end of bad debt?
Kieran Kilmartin, Portrait Software
The risks attached to the UK’s personal debt crisis can be mitigated by the use of technology that identifies at-risk customers at an early stage, says Kieran Kilmartin, product director at Portrait Software.
