Cambodian Public Bank
Cambodian Public Bank has won the award again this year for its continued remarkable expansion in the domestic market and its efforts to maximise customer service.
The bank, which has been thriving since the 1999 restructuring of the Cambodian banking market, last year managed to double its assets to $108.8m and customer deposits to $80.9m, despite historically low interest rates. At the same time, it eked out a small gain in net profit and had an ROE of almost 11%.
Cambodian Public Bank’s commitment to customer service also impressed the judges. Last year alone, it cut the average waiting time at its branches to the international standard of about two minutes – a first among Cambodian banks.
The bank invested in a new operating system called Smartbank, which will enable it offer a broader array of banking services in the developing local market. These include cash machines, a credit card facility and, eventually, internet banking. The bank’s superior debt rating also enables it to offer corporate and retail customers loans at competitive rates.
Chairman, Bhg Tan Sri Dato’ Dr Teh Hong Piow, said: “The award for the Best Bank in Cambodia 2003 for the third consecutive year is a strong recognition of Cambodian Public Bank’s continued commitment to banking excellence and prudent management in the development of the banking industry in Cambodia. The strong support and confidence of our customers will motivate the bank to deliver sustained excellence in customer services for the Cambodian community and prudent management will continue to be the main focus.
“I dedicate this award to all staff for their professionalism and dedication, and to our customers for their continued support and loyalty.”
