Citigroup’s EMEA consumer businesses share best practices to great effect. Recent UK head Nandan Mer talks to Michael Imeson.

Banks in South Africa are being forced to open up the payments system to newcomers and slash transaction charges, writes Michael Imeson.

The next generation of web usage, boosted by the spread of broadband, is going to be bigger and more diverse than ever – so banks should rethink their online strategy now. Stephen Timewell looks at the latest developments.

Austria’s Erste Bank is clear about its target market in the fast-expanding countries of central and eastern Europe. CEO Andreas Treichl explains why to Stephen Timewell.
A decade ago, Austria’s banks were not foreseen as the future dominant force in the development of banking in central and eastern Europe (CEE).

Any time now the Payments Services Directive should be adopted. So how it will affect Sepa and financial institutions?By Michael Imeson.

As increasing regulation spawns greater competition, banks would do well to reconsider their business models – many may find that partnership is the best route for their business. By Tom Isaac.

Moves towards economic harmonisation have been slow in coming but the new regulations mean corporates and banks will now have no option but to change. By Eric Sepkes.

The real benefits for companies will not be in the small savings in transaction costs but in the wider efficiencies that Sepa will introduce to payments systems and markets. By Michael Imeson.

Corporate treasuries are looking at how best to rationalise and automate their payment processes in order to achieve greater efficiencies and cut costs in account and payment structures. By Michael Guralnick.