Latest articles from Banking, Regulation & Risk

Inside the branches

July 2, 2004

The bank branch is undergoing another transformation as the emphasis shifts further towards self-service offerings, using ATMs, smart ATMs and online kiosks. Rekha Menon looks at progress.

A question of identity

July 2, 2004

The way to enhance a service is not simply to ‘throw technology at it’ but to develop innovative ways to incorporate the consumers needs into any offering, says Parveen Bansal.

Maximising availability

July 2, 2004

The effectiveness of the ATM network is increasingly based upon the software solutions that are devised to combat any problems and therefore reduce downtime, says Keith Taylor.

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