In the wake of banking sector liberalisation in the 1990s, Alain Law Min, head of retail at MCB, tells Parveen Bansal how and why the bank has restructured and how it has improved its business. Established in 1838, Mauritius Commercial Bank (MCB) is one of the oldest banks in the region. The bank’s performance has been driven by strong growth in the economy, which, once highly dependent on sugar, is now well diversified.
Latest articles from Banking, Regulation & Risk
Banking goes real-time
July 2, 2004Packaged solutions are making headway as the best approach to replacing legacy core-banking infrastructure, but organisations should look to current trends when planning their system migrations. By Peter Middleton, VP financial services, Oracle EMEA, and Andre Loustau, CTO, Temenos
A shared future
July 2, 2004The introduction of a shared service centre can lead to a more efficient, flexible infrastructure but requires significant management commitment. By Andreas Andreades, CEO, Temenos
Real-time intelligence
July 2, 2004A single version of the truth enables a timely, accurate view of the organisation and its customers that can be used to make better strategic decisions, says Juan Rada, senior vice-president, Industries, Oracle EMEA.
Replacing the core systems
July 2, 2004The banking industry worldwide appears to be nearing a time when core systems will be replaced. But, says Christine Barry, the methods used may be very different.
Change for the better
July 2, 2004Parveen Bansal looks at the process of replacing core business systems, which is essential if the industry is to move forward.
UK Post Office sees market for ‘no frills’ financial services
July 2, 2004Having sold its banking arm 10 years ago, the UK Post Office has engaged in a joint venture to offer a whole range of financial services products to the UK market, Parveen Bansal reports.
Service quality remains key
July 2, 2004Whichever channel banks choose to concentrate on, they must not lose sight of their customers’ needs and preferences. That is why service levels must be maintained, whether in-branch or at offshore call centres, says Parveen Bansal.
Keeping consumer trust in the ATM
July 2, 2004Technology can keep banks one step ahead of the criminals at the ATM and ensure that customers continue to view the service as a safe and secure way of accessing their funds, says Jeff Lutz of NCR.
Worst-case scenarios
July 2, 2004Plans to ensure business continuity in the event of a disaster are becoming an essential requirement for banks and some are considering extending their plans to cover self-service systems, like ATMs. Wendy Atkins reports.