These days, Dutch giant ING sees itself less as a bank and more as a technology player. CEO Ralph Hamers talks to Brian Caplen about short-term losses versus long-term gains, and why its new role models are Amazon and Facebook.
Latest articles from Management & Strategy

Aldermore CEO optimistic over post-Brexit future
November 1, 2016Aldermore was set up following the financial crisis to service SMEs in the UK. CEO Phillip Monks tells Stefanie Linhardt why this ‘challenger’ bank is so positive about life post-Brexit.

After Brexit: continuity the key for the City of London's banks
August 1, 2016The UK’s economic future outside the EU is nowhere near as bleak as it has been painted. A considered approach would mean a smooth transition to a post-Brexit world, says Barnabas Reynolds.
New global standards to strengthen bank ethics are needed
May 23, 2016The professionalism and ethics of individual bankers is too important to be left to each bank on its own: the industry as a whole needs to come together to set new standards, says Simon Thompson.

Banks engage in anti-money-laundering fight
April 1, 2016UK fraud investigators have realised that banks are well placed to identify illicit financial activity and have set up a partnership with major European financial institutions to share information about money laundering and terrorist financing. But how motivated are the banks to participate?

The Banker at 90: lessons learned from nine decades in banking
January 4, 2016As The Banker celebrates its 90th anniversary, Philip Alexander explores the archives to find out what has changed – and how far history keeps repeating.
Banks adjust to stress-testing as supervisory tool
January 4, 2016With post-crisis recapitalisations hopefully in the past, stress-testing has become a means to push banks to enhance their risk and data governance.

Why better models do not always lead to better decisions
January 26, 2015Executives who live with uncertainty should resist the fallacy of arithmetic precision when making investment decisions, says Georgios Samakovitis of the University of Greenwich.

Eurozone banks beyond the comprehensive assessment
December 1, 2014There were few surprises in the outcome of the European Central Bank’s asset quality review and stress test, but the results highlight what still needs to be done.

2014: the year of banks behaving badly
December 1, 2014Growing geopolitical risk and the rising toll of misconduct fines overshadowed what should have been a year of strengthening economic recovery.