Taking a hybrid approach will help retail banks grow, develop new processes and offer hyper-personalised services to customers.
Latest articles from Retail Banking

Spain’s banks ponder organic growth versus M&As
March 24, 2022An aggressive process of M&A activity among Spanish banks has radically reshaped the country’s financial services map. But now lenders are focused on expanding organically, although some believe further consolidation remains a viable option.

Spain’s banks bounce back from pandemic
March 15, 2022The Spanish banking sector has rebounded strongly from the pandemic, posting strong results for 2021. However, uncertainties remain over inflationary pressures and the evolution of interest rates.

The changing face of sharia-compliant retail banking in the UK
March 9, 2022Al Rayan Bank’s CEO, Giles Cunningham, on the growth prospects for Islamic Finance in the UK, the bank’s pivot towards commercial property and the prospects for sharia-compliant banking in the UK.

Markets will need to rethink high valuations
February 15, 2022The CEO of VTB Capital Investments talks to Burhan Khadbai about the macroeconomic landscape, the rise of retail investing in Russia and the asset manager’s ambitions to get involved in the growing cryptocurrency market.

The rise of LGBT+ banks
June 28, 2021A new type of challenger bank, which is developing innovative financial products to better serve the LGBT+ community, is gaining ground across the globe.

Saudi banks buy into country's plans for change
April 26, 2021With a new open banking initiative planned, Saudi institutions are ramping up their digital offerings.

Incumbent banks square up to the challengers
March 1, 2021Challenger banks caught big banks on the hop, but now the incumbents are fighting back.

TSB bets the bank on the cloud
November 25, 2020The chief operating officer of the UK retail bank on the benefits of cloud-based infrastructure.

European retail banking in need of a revolution
August 5, 2020European retail banks were facing numerous challenges before the coronavirus pandemic hit and are under even more pressure now. They will need to embrace change if they are to survive.