The chief operating officer of the UK retail bank on the benefits of cloud-based infrastructure.
Latest articles from Retail Banking

European retail banking in need of a revolution
August 5, 2020European retail banks were facing numerous challenges before the coronavirus pandemic hit and are under even more pressure now. They will need to embrace change if they are to survive.

Côte d’Ivoire banks stand firm in face of Covid-19
June 22, 2020Despite the pandemic, Côte d’Ivoire’s recent strong economy lends its banks confidence.

Zambian banks rethink traditional route to growth
September 2, 2019Reforms and a large unbanked rural population are behind new strategies at Zambia’s otherwise stable banks.

Vietnamese banks ride the retail tide
August 1, 2019Vietnam has seen a period of growth that has made its banks stronger than ever.

China pivots towards retail banking
July 2, 2019With China's banks looking for new ways to increase earnings, many view retail banking and wealth management as an opportunity that cannot be passed up.

Constructing the branch of the future
May 1, 2018'Hi-tech, high touch' is the mantra of many banks looking to revamp and revitalise their branch networks. But after years of increasing digital interaction, declining footfall and extensive branch closures, can banks entice customers back into the branch? Joy Macknight investigates.

Poland’s banking sector heads for consolidation
April 3, 2018Greater capital requirements and pressures on profits are likely to increase competition among Polish banks and encourage further consolidation. Stefanie Linhardt reports.

Argentina returns to retail banking’s long game
March 1, 2018Following a well-publicised period of recession and turbulence, Argentina’s banking industry has seen optimism return. But consolidation and lower inflation bring their own problems, as Silvia Pavoni reports.

Will retail banking shake up Vietnam's established players?
January 2, 2018Vietnam’s banks are pushing into retail, buoyed by a young and growing population. How will competition between new, tech-savvy private lenders and the big four public sector banks play out? Peter Janssen reports.