Latest articles from Retail Banking


Playing the right cards

February 1, 2010

Identity cards have been largely welcomed by the banking sector for their ability to efficiently prove customers' ID when they open accounts or enrol for new products and services - and it is only a matter of time before their use increases, with economies around the world introducing variations of the fast-growing technology. Writer Wendy Atkins

cp/68/New Banks.jpg

Financial crisis a catalyst for new entrants to UK banking

December 30, 2009

As customer dissatisfaction with the UK's existing high street banks intensifies, new entrants are sprouting - many of which are extensions of established retail brands, striving to create the winning formula using their innate consumer insight. Will these new operations pose a sustained threat to the existing ones? Writer Michelle Price


Can decision science improve customer relationship management?

October 28, 2009

As rising unemployment promotes higher rates of customer delinquency, banks are having to get to know their customers all over again. Decision science can help. Writer Nicholas Pratt

The survival of Russian retail banking

October 28, 2009

The Russian retail banking sector has survived the crisis largely intact, and the change of focus from growth to funding and risk management could have long-term benefits for its resilience. Writer Philip Alexander

António Horta-Osório

October 5, 2009

Abbey's CEO tells how his decision to pull the bank back from the mortgage market and transform it into a full commercial bank has helped it to thrive during the fallout of the crisis.


Online auctions bid for retail business

July 7, 2009

Bank product auctions are gradually gaining traction as they reach beyond consumer loans into other products and businesses. But regulatory concerns and hard times will keep the retail banking bazaar from rapid growth in the short term. Writer Karen Epper Hoffman

A Czech cure for the credit crunch

April 7, 2009

The Czech Republic will not be immune from the slowing global economy but Ceska sporitelna starts from a position of strong risk management and ample liquidity, says CEO Gernot Mittendorfer. Writer Philip Alexander

Lateral thinking and agility are essential in a changing world

May 5, 2008

In many parts of the world, the global economy is being driven as much by trade in information, ideas and services,as by trade in physical goods. Organisations that were able to achieve success and predominance through sheer productivity and massive scale are now fewer and far between. Increasingly, it is the ability to think laterally, to operate on an agile basis, to react to global trends quickly and, above all, to innovate that will determine the sustainability of an organisation in future.

Commercial reality hits microfinance

April 7, 2008

A new report asks whether commercial pressures will change the identity of the microfinance sector. David Lascelles looks at its findings.

Science fact

April 7, 2008

Identification methods that were once science fiction are now being used by banks, and some of the most innovative schemes are not in the obvious technology hot-spots. Wendy Atkins reports.

Most popular videos

The Banker on Twitter