A danger for CEOs of major banks is that they focus too much on the macro at the expense of the micro, writes Brian Caplen. Reading customer complaints would help them get a more balanced view.
Latest articles from Editor’s blog
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Are regulators on top of shadow banks?
January 22, 2019Where shadow banking is driving credit creation, regulators are liable to find their efforts to calm things down meeting with political resistance. India and China are both in focus, writes Brian Caplen.
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Brexit damage is done
January 15, 2019Jobs and assets that move out of the UK due to Brexit are not coming back. But banks can learn management lessons from the prime minister’s mistakes, writes Brian Caplen.
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Banks to strike back in 2019
January 8, 2019Markets are choppy and the economic outlook is grim but 2019 could be a year of banking renaissance, writes Brian Caplen.
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Challenging for SMEs
December 17, 2018Big banks have been accused of underserving SMEs. Brian Caplen asks: can the challengers do better?
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Central banks should be unpopular
December 11, 2018Or to be more accurate they should be unpopular for the right reasons, writes Brian Caplen, as a decade of easy money has undermined their credibility.
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Is sustainable profitable?
December 4, 2018Banks are being encouraged to sign up to sustainable development. But, asks Brian Caplen, will the strategy hurt or enhance profits?
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Think like a venture capitalist
November 27, 2018Innovation is easier and cheaper in the digital age. Banks should take advantage of this, writes Brian Caplen.
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Solved! The productivity mystery
November 20, 2018The challenges banks face with regulation and legacy IT systems hold lessons for the wider economy, writes Brian Caplen.
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Chinese banks’ big tech threat
November 13, 2018Investors have doubts about Chinese banks’ ability to withstand the competition in a market where tech companies have a solid grip, writes Brian Caplen.