When Swedish financial services giant Skandia implemented a new online business model, the group's CIO was left juggling an outsourcing contract designed with very different requirements in mind, while the IT department took on an increasingly important role in the firm's future. Writer John Beck
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Wells Fargo takes business banking to 2.0
September 29, 2010Wells Fargo's head of wholesale services has presided over the bank's commercial banking portal since it was launched in 2000 and has been instrumental in launching a number of Web 2.0 and social networking-inspired features and tools. Writer John Beck
HSBC creates single IT services hub
July 28, 2010HSBC's group chief technology officer, Ken Harvey, has led a bank-wide project to create a single, centralised IT services hub that is expected to achieve major cost savings. The project underpins the bank's broader One HSBC business re-engineering programme.
Making direct marketing more profitable
July 6, 2010Moving to a new, highly targeted direct marketing model has given a dramatic boost to the profitability of Ceská sporitelna's marketing campaigns, as the bank's deputy chief executive, Jirí Škorvaga, explains. Writer Michelle Price
Karl Landert
May 28, 2010Appointed to the executive board in June 2009, the CIO of Credit Suisse discusses the role of IT in financial services organisations and what it takes to grab that seat at the boardroom table. Writer Michelle Price
Transforming the world of online payments
May 5, 2010The CEO of Voice Commerce Group and founder of RBS's WorldPay, discusses the evolving world of online payments, and the transformation already brought about by the Payment Services Directive.
Turning ideas into good banking business
March 31, 2010Institutionalising a process by which good ideas and technology meet to create profit-generating products and services is the central task of Citi Global Transaction Service's innovation programme, led by the bank's chief innovation officer, Gary Greenwald.
Garanti Bankasi embraces retail innovation
March 3, 2010Turkiye Garanti Bankasi's general manager for technology, Halil Husnu Erel, was instrumental in overseeing the bank's launch of the world's first online-only Western Union transfers system and is now driving the development of a contactless 'e-purse' card, which looks set to reaffirm Garanti's status as a leader in retail banking innovation.
Nasdaq OMX uses co-location to trade faster
February 1, 2010The senior vice-president of global IT operations at Nasdaq OMX, Carl Magnus Hallberg, explains how co-location is making trading faster and why exchanges are becoming more like technology companies.
The Singapore Stock Exchange's Terry Gibson on the importance of infrastructure
November 27, 2009The senior vice-president and head of product management at the Singapore Exchange discusses its major post-trade infrastructure project. Writer Michelle Price