Covid-19 has accelerated retail and business banking customers’ adoption of digital financial services, driving banks to speed up their European transformation programmes.
Digital transformation across European banking groups
This special report explores the challenges European banking groups face when implementing a digital transformation strategy across multiple banks and countries in Europe, with a focus on central and eastern Europe. The Banker interviews several digital leaders to find out their approach to creating a seamless and uniform digital experience across different channels and geographies, as well as drive efficiencies in their operations. The special report is in association with Backbase but independently edited.
Download a PDF of this report here:
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Société Générale CIO describes the bank’s digital strategy
September 15, 2020Société Générale's Claire Calmejane outlines how French bank approaches digital transformation via a single platform.
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UniCredit’s European commercial banking heads explain the Plan 23 strategy
September 15, 2020Gianfranco Bisagni and Niccolò Ubertalli of UniCredit explain how the bank’s digital strategy aims to deliver a simple omnichannel solution.
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Luminor Bank head of products on creating a new bank from old units
September 15, 2020Kristina Siimar on forging a new institution out of old operations of DNB and Nordea.
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Erste Group Bank digital transformation officer on seamless transactions
September 15, 2020Ara Abrahamyan explains how a uniform digital platform can enable seamless interactions accross channels and geographies.
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OTP Bank deputy CEO finds the path to efficiency
September 15, 2020OTP Bank’s Tibor Johancsik says Hungarian bank's digital transformation is well underway.
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Sberbank Europe CEO outlines its digital transformation
September 15, 2020European arm of Russian bank operates in eight markets across central and eastern Europe, says Sonja Sarközi
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Backbase CEO defines the platform approach
September 15, 2020Jouk Pleiter, creator of the people-centric Engagement Banking Platform, outlines the need for a seamless customer journey.
