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Great expectations for wholesale payments

The retail payments space has witnessed a great deal of innovation over the past few years. To date, this has not been matched on the wholesale side. Christian Westerhaus, global head of product and strategy, institutional cash management, at Deutsche Bank looks at how developments on the domestic retail side are influencing client expectations in wholesale payments and assesses the steps the industry is taking to enhance the cross-border payments experience.
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Recent advances in technology can only be described as phenomenal. We now live in a world in which virtually everything is instantaneous. Indeed, scores of digital applications provide access to products and services at a moment’s notice. Essentially the world is shrinking as individuals can plug into anything from anywhere at any time. The boundaries between work and life are blurring and consumers have entered a constantly connected world.

What does this have to do with payments? Increasingly, expectations around ‘instantaneous events’ are coming to bear on the payment experience. As a result, the number of instant payment schemes emerging across the globe has experienced a surge, with almost 50 countries currently deploying or running such schemes. Nearly all of these initiatives are being developed at country level, but that is not surprising given that approximately 95% of payments are domestic.

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