As 'physical' relationships between banks and customers dwindle in favour of more remote interactions via online, mobile or ATM channels, the banks that master their multichannel offering will be the ones to thrive.
Latest articles from International Meetings

Regulation: avoiding the pendulum effect
September 1, 2011As regulators push for financial stability, they need to be careful that the pendulum does not swing so far in the other direction that banks cannot exercise their core mandate of providing finance to households and industry says Michel Péretié, CEO of Société Générale Corporate and Investment Banking.

Why Europe must learn from the experiences of others
September 1, 2011To overcome its sovereign debt crisis, Europe needs to be decisive and draw on help from the private sector, and it needs strong political leadership. But most importantly, it needs to take note of the lessons learnt from past crises in developing nations says William R Rhodes.

Redrawing the map of Africa
September 1, 2011African countries are being held back by a lack of integration across the continent. Some say it is time to redraw the map by breaking down borders and deepening regional blocs, which will enable free trade to flourish.

Unlocking Brazil's entrepreneurial spirit
September 1, 2011Brazil may be the world’s seventh largest economy in terms of gross domestic product, but its legislation and taxation policies, not to mention its infrastructure, still needs a lot of work if the country is to realise its full potential.

Peru's private path to growth
September 1, 2011Peru's central bank governor, Julio Velarde, explains that with increasing levels of private investment, there is potential for further growth in the country.

AFDB: All Africans must benefit from the continent's economic growth
September 1, 2011Economically, Africa has been growing apace according to Donald Kaberuka, the president of the African Development Bank. But socially the continent is still struggling. The north African uprisings show that now, more than ever, it is time to focus on what Africans actually want.

The sorry and familiar story of Italy's debt crisis
September 1, 2011Huge public debts, lacklustre political leadership, teetering on the edge of an abyss... For Italy in 2011, read Italy in 1992, or Italy in the mid 1970s. The country has failed to learn the lesson of past crises and will have to make some unpopular decisions if it is to break this cycle.

Asian exchanges up the pace of progress
September 1, 2011Magnus Bocker, CEO of the Singapore Exchange, looks at why the Asian market is so vibrant right now.

Japan still integral to Asian and global economic progression
September 1, 2011Moves to establish economic communities in Asia are gathering pace. Atsushi Saito, president and CEO of the Tokyo Stock Exchange Group, explains why Japan will be a leader in any such regionalisation.