Functional Banking Magic

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Introducing our new podcast from The Banker that examines the tales of delight and hard work needed to deliver modern, 21st century banks that just work.

The past 20 years have seen an explosion of cool tech, shiny digital apps and progressive business models, not all have migrated successfully to traditional banking. Have we lingered too long in the glittering halls of cutting edge? Have we forgotten the real goals of reliable, trustworthy, and functional banking? Is it time to find the real magic in building a bank that works?

Every month, Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders to discuss what innovation really means for banks.

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Bonus *Money 2020* episode - Glittering Halls of Cutting Edge

Many are attracted to the glittering halls of cutting edge technology – whether that be quantum computing, Web3 or the varied siren calls coming from the depths of the metaverse. Banks are no exception. 

Shows like Money 2020 showcase those ‘glittering halls’ promise a future of seamless, friction-free payments and banking. But what does it really mean? How long does it take for a stage worthy tech trend to make its way into financial services and start improving customers' loves – if it makes that journey at all?

Liz Lumley, deputy editor, The Banker sits down with three guests at Money 2020 to discuss what they have seen, what impressed them and which technologies are the most likely to impact how we bank today. 

Guests:

  • Eimear Creaven, president, Western Europe at Mastercard
  • Kunal Bist, global head of TTS strategic partnerships, Citi
  • Nektarios Liolios, co-founder, Future Farm

Episode 3: Day to Day AI

As artificial intelligence and machine learning is growing in use inside financial institutions - including services that make decisions for customers. How do we ensure AI is fair and ethical, when humans who develop AI are far from it.

Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders and one leading bank to discuss evolution of AI in financial services.

Guests:

Chapter 1 – ‘Algorithms have parents’

  • Clara Durodié, CEO, Cognitive Finance Group and author of Decoding AI in Financial Services

Chapter 2 – ‘Because Daddy said so’ – putting ethical rules and restraints on AI

  • John Duigenan, Global CTO, VP, and distinguished engineer, Banking and Financial Services at IBM
  • Peter van der Putten, director AI lab, Pegasystems

Chapter 3 – Can we build something that is better then ourselves?

  • Prag Sharma, global head, Artificial Intelligence Centre of Excellence (AI CoE), Citigroup

Episode 2: Making banks a ‘safe space’

From financial crime, domestic abuse and financial control to addictions that impact your bank balance - what role do banks play in creating a safe space to take charge of your life?

Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders and three leading banks to discuss what role banks have to play in our complicated lives.

Guests:

Chapter 1 – Why are ‘fuck off funds’ mainstream?

  • Kimberly Long, Asia editor, The Banker
  • Harriet Allner, associate director, Common Industry

Chapter 2 – How do you create a ‘safe space’ at a bank?

  • Catherine Rutter, Group Ambassador for Yorkshire and The Humber, Director of Group Vulnerability at Lloyds Banking Group
  • Neil Mitchell, Head of Customer Risk at TSB Bank
  • Maxine Pritchard Head of Financial Inclusion and Vulnerability, HSBC

Episode 1: There is magic in a bank that works

The past 20 years have seen an explosion of cool tech, shiny digital apps and progressive business models, not all have migrated successfully to traditional banking. Have we lingered too long in the glittering halls of cutting edge? Have we forgotten the real goals of reliable, trustworthy, and functional banking? Is it time to find the real magic in building a bank that works?

Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders to discuss what innovation really means for banks?

Chapter 1 – ‘What’s your earliest memory of tech and banks?’

  • Joy Macknight, editor, The Banker
  • Marie Kemplay, investment banking and North America editor, The Banker

Chapter 2 – Learning to love legacy and finding lessons in the Middle Ages

  • Alessandro Hatami, founder, Pacemakers
  • Teresa Connors, founder, Payment Matters

Chapter 3 – ‘Young ladies’, canaries in coal mines, and backing innovation before ‘we called it innovation’.

  • Leda Glyptis, chief client officer, 10x Banking
  • Lou Smith, chair, Innovate Finance

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