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Face the challenge

June 2, 2004

Top African bankers have been told they have to reduce costs, satisfy clients and become compliant. Parveen Bansal reports.

EU’s new entrants get up to speed

June 2, 2004

Central banks in the new EU member states are at different levels of technological advancement, with some even ahead of their western counterparts. Michael Imeson reports.
The European Union gained 10 more countries last month, and with them 10 more central banks. For anyone doing business with central banks, the EU is a bountiful hunting ground, now with 26 such institutions – one for each country, plus the European Central Bank.

Once more, with feeling

June 2, 2004

Banks that solely implement customer relationship management at an internal sales management level rather than for improving customer service are missing the point, says Chris Skinner.

Improving efficiency ratios

June 2, 2004

The comparative performance of US and international banks during 2003 reveals a drive to increase revenues. Many are operating in a cost-containment mode but some have started to invest in customer-oriented technologies that help to grow their businesses organically.

Expensive debt or cheap equity?

June 2, 2004

Matthew Curran and Ronan Donohue of ABN AMRO explore the increasing appetite for hybrid capital among corporates attracted by the increased financial flexibilityit provides.

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