Uneven levels of innovation across channels are putting banks out of touch with their customers, warns Dan Barnes.

Jacqueline Guichelaar, general manager, technology operations, National Australia Group, tells Dan Barnes of the importance of marrying technology and business decision making.

Companies that focus on external criminals attempting to steal their intellectual property assets are looking in the wrong direction. More often, the culprits are inside the firewall. Kazuhiko Adachi explains how to guard against internal threats.

To comply with Japanese regulations on data security, Johoku Shinkin Bank called in the IT plumbers. By Koichi Yamagata.

In the ongoing battle to thwart fraudsters, biometrics are the new frontier and fingerprint recognition appears to be the strongest candidate for rolling out to customers now. By Joshua Weinberger.

Wendy Atkins examines the latest weaponry to combat banking card fraudsters in the payments industry’s arsenal.

Kazuhiko Adachi, chairman of Intelligent Wave, talks to Dan Barnes about global financial crime, regulatory pressures and how technology can tackle these challenges.

Contactless technology is capturing the imagination of the payments industry. Wendy Atkins reports from the Cartes card show.

Stephen Timewell discovers how the Belgian bank improved the efficiency, productivity and client-facing time of its sales network.

Target2-Securities, the European Central Bank’s controversial proposal to build a single settlement platform for euro-based securities, would split settlement from custody. Do the proposals go too far or not far enough, asks Frances Maguire.