After a decade of contraction, Barclays is once again expanding its presence in overseas retail markets. David Roberts, chief executive of International Retail and Commercial Banking at Barclays, tells Michael Imeson about its latest moves.

A recent roundtable organised by The Banker looked at the New Legal Framework (NLF) for Payments Directive, issued by the European Commission in December 2005, and the implications for the banking industry. A group of payments professionals from leading banks took part in the discussion.

If we (rightly) assume that criminals will become increasingly successful at stealing users’ online banking credentials, we must develop approaches that require more than the simple username and password credentials to access an online banking account.

With branded organisations up and down the high street offering all manner of low-cost financial services, the established players had better come up with something new to offer consumers, fast.By Chris Skinner.

Customer-centricity has long been a buzzword but money-saving innovations such as call centresand online banking can alienate customers and damage your brand. Dan Barnes reports on the measures banks are taken to reassure their customers and reinforce trust.

Grupo Santander’s global chief information officer explains to
Dan Barnes why he considers himself to be a chief architect, overseeing and holding together the group’s technology strategy.

Industry watchers are puzzled by MasterCard’s unusual 18% voting rights allocation to a charitable foundation. Wendy Atkins reports.

Although bullish when discussing the competition, BT Radianz’s CEO is acutely aware of the importance that relationships have to play in his vision for the company’s future. Dan Barnes explains.

For the past 20 years banks have constructed ever more elaborate IT systems, which have rarely boosted profits. They must now replace them with simpler, cheaper infrastructures, says Nicholas Carr.

The rise of the multinational company began in 1945, and just kept going. Frances Maguire looks at the impact the multinational has had on the globalisation of banking and on treasury and cash management systems over the decades.