Denmark’s Saxo Bank is 50% bank and 50% technology company, says its chief information officer. He tells Dan Barnes why this hybrid has been so successful.

Banks are under pressure to review the role that IT plays in their organisation, and make tough choices about service provision and structure, as Dan Barnes reports.

Participants in the Paris round table, chaired by François Vidal, head of Les Echos finance department, discuss their approaches to cost-cutting and outsourcing.

Participants in a London round table, hosted by Accenture and The Banker, and chaired by Chris Skinner, discuss the precarious state of IT alignment within a business, and the role of outsourcing.

With an eye on China’s burgeoning consumer credit and retail markets, two American companies have invested in the future of Shenzhen Development Bank. Stephen Timewell reports.

Business process management (BPM) tools continue to show significant traction in the banking industry.

Customer complaints cost banks dearly in loss of loyalty and client profits. In some cases the banks only have themselves to blame for encouraging thoughtless responses to customers’ concerns.By Chris Skinner.

New technology is needed to keep pace with the speed and volume of credit derivatives trades. The first step must be for all the players in the market to buy into the need for change, says Dan Barnes.

Société Générale’s chief information officer René Querret tells Dan Barnes why the French bank is increasingly using third-party IT providers and of the complications that can occur.

Some banks are outsourcing their ATM function to increase margins but others are still looking for ways to offer new transactions at their machines. Dan Barnes reports on the latest developments.