JPMorgan’s Worldwide Securities Services division is following a strategy of partnership with technology developers and suppliers to leverage their expertise and play an integrative role. Chief technology officer John Galante talks to Dan Barnes about third-party provision.
John Galante, chief technology officer at JPMorgan’s Worldwide Securities Services division, does not expect any surprises to come out of Sibos this year. His view is that SWIFT will stick to its strategy fairly solidly.

Some banks are developing more balanced multi-channel service delivery strategies that include bringing new technologies into the branch network. Those that do not follow suit will be less able to compete. Jordi Ferrer reports.

A principal thought leader in UK financial services, Angus Hislop, leader of the internet business solutions group in European financial services at Cisco Systems, talks to David Cavell about the development of multi-channel strategy and the need for collaboration.

The predicted death of the branch network was premature. Major banks are expanding into new territory and taking a more branch-centric and personal approach to winning customers, says David Cavell.

The EU’s Markets in Financial Instruments Directive is due to be implemented in April 2007 and will have a wide-ranging impact on the financial services industry, which technology vendors should be making preparations for now, says Roberto Rivero.

Pressures on the brokerage business means investment in the back office has been put on the back burner for many asset classes. With an already fragmented market, this can only lead to more instability in the market, which might force regulators to act.

With all the hype about Voice over IP (VoIP) in the technology press, one may be led to believe that the IP issue is just about cheap corporate phone calls. But lower calling costs is just the icing on the cake, writes Patrick Burton.

Investment banks have always been quick to embrace new forms of communications technology, but with continued fear of security and the struggle to manage the overall costs of their messaging systems,Patrick Burton asks, are they realising the potential of messaging across the organisation?

Three of the biggest regulations that banks need to comply with overlap. Frances Maguire argues for the common sense of building a single framework to deal with all three.