Latest articles from Digital journeys

A shared future

July 2, 2004

The introduction of a shared service centre can lead to a more efficient, flexible infrastructure but requires significant management commitment. By Andreas Andreades, CEO, Temenos

Real-time intelligence

July 2, 2004

A single version of the truth enables a timely, accurate view of the organisation and its customers that can be used to make better strategic decisions, says Juan Rada, senior vice-president, Industries, Oracle EMEA.

Replacing the core systems

July 2, 2004

The banking industry worldwide appears to be nearing a time when core systems will be replaced. But, says Christine Barry, the methods used may be very different.

Change for the better

July 2, 2004

Parveen Bansal looks at the process of replacing core business systems, which is essential if the industry is to move forward.

Japan provides missing piece for regional custody solution

July 2, 2004

Asia Pacific’s geographical diversity makes the idea of a regional approach to custody seem far-fetched. But, as Francis Maguire reports, if the Japanese market can be cracked, then a regional solution may be possible.

UK Post Office sees market for ‘no frills’ financial services

July 2, 2004

Having sold its banking arm 10 years ago, the UK Post Office has engaged in a joint venture to offer a whole range of financial services products to the UK market, Parveen Bansal reports.

Service quality remains key

July 2, 2004

Whichever channel banks choose to concentrate on, they must not lose sight of their customers’ needs and preferences. That is why service levels must be maintained, whether in-branch or at offshore call centres, says Parveen Bansal.

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