The introduction of a shared service centre can lead to a more efficient, flexible infrastructure but requires significant management commitment. By Andreas Andreades, CEO, Temenos
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Real-time intelligence
July 2, 2004A single version of the truth enables a timely, accurate view of the organisation and its customers that can be used to make better strategic decisions, says Juan Rada, senior vice-president, Industries, Oracle EMEA.
Replacing the core systems
July 2, 2004The banking industry worldwide appears to be nearing a time when core systems will be replaced. But, says Christine Barry, the methods used may be very different.
Change for the better
July 2, 2004Parveen Bansal looks at the process of replacing core business systems, which is essential if the industry is to move forward.
Japan provides missing piece for regional custody solution
July 2, 2004Asia Pacific’s geographical diversity makes the idea of a regional approach to custody seem far-fetched. But, as Francis Maguire reports, if the Japanese market can be cracked, then a regional solution may be possible.
UK Post Office sees market for ‘no frills’ financial services
July 2, 2004Having sold its banking arm 10 years ago, the UK Post Office has engaged in a joint venture to offer a whole range of financial services products to the UK market, Parveen Bansal reports.
Service quality remains key
July 2, 2004Whichever channel banks choose to concentrate on, they must not lose sight of their customers’ needs and preferences. That is why service levels must be maintained, whether in-branch or at offshore call centres, says Parveen Bansal.