India's banks have embraced the use of chatbots – some of them bilingual – to handle thousands of customer interactions concurrently.

Ecobank's CEO tells The Banker how an appetite for digital and fintech-related solutions is bringing widespread benefits to Africa.

The Banker’s Tech Projects Awards 2018 recognise the most innovative, imaginative and successful projects in financial technology from around the world. This year’s submissions were impressive examples of how the industry is responding to changing customer needs, as well as empowering staff to better serve customers.

Mounir Mahjoubi, the French secretary of state for digital affairs, spoke to Joy Macknight at the Money 20/20 Europe conference about the value created through bank-fintech partnerships and how France is fostering an attractive environment for fintechs, which is of growing importance due to Brexit.

Established banks and new players alike see digital services as a way to reach Brazil’s unbanked population. But will greater competition lead to a better experience for the consumer? Silvia Pavoni reports.

Quantum computing promises the possibility of performing an infinite amount of computations almost instantaneously. But the technology is still in its early stages. Joy Macknight investigates how banks can cut through the hype to what is real. 

Evans Munyuki, recently appointed as group chief digital officer at Emirates NBD, talks to Joy Macknight about his plans to take the digitally mature bank to the next level of innovation. 

Adrienne Klasa looks at how the innovative approach of fintech start-ups is bringing a greater range of services to the financially excluded across the globe.

Olga Dergunova, VTB Bank’s deputy president, hails a new era of co-operation in Russia’s banking industry, not just bank-to-bank but bank-to-fintech and, importantly, bank-to-regulator. Joy Macknight reports.