The recent Facebook scandal over illicitly distributed personal data has thrust social media into the spotlight, but banking is a sector that faces stringent compliance over privacy. So how are US banks using social media channels to best engage customers and promote their business? Jane Monahan reports.

'Hi-tech, high touch' is the mantra of many banks looking to revamp and revitalise their branch networks. But after years of increasing digital interaction, declining footfall and extensive branch closures, can banks entice customers back into the branch? Joy Macknight investigates.  

Standard Chartered Bank’s chief information officer for India talks to Joy Macknight about using artificial intelligence and big data to uncover new business opportunities, as well as attracting tech talent in a highly competitive market.  

Retail banking and payments may have stolen the fintech limelight, but they should not overshadow the achievements of investment banks in enhancing their revenue-generating capabilities. Everyone from equity traders to M&A advisers are realising that tech is not confined to the back office, as Danielle Myles reports.

JPMorgan has long been committed to diversity in its workforce and its approach is yielding results. Joy Macknight talks to the women heading the US bank’s Europe, the Middle East and Africa treasury services business lines to gain insight into the drivers of change in the region. 

Cryptocurrencies have been making the headlines in recent months as their values soar and crash. But what threat to they pose to national and global financial systems? Stefanie Linhardt talks to central bankers about their response.

Japan's SoftBank Group, fronted by Masayoshi Son, has a dizzying number of investments dotted all around the world. Where this will take the debt-laden company is the topic of much debate. Adrienne Klasa assesses the situation.

DNB’s chief financial officer, Kjerstin Braathen, tells Joy Macknight how Norway’s largest bank is optimising its people, technology and resources to get the most out of its digital transformation.

The UK has taken a giant step into the unknown, launching Open Banking ahead of its European counterparts. While not all the designated banks were ready on time, the initiative lays the groundwork for a range of new propositions for consumers and businesses. Joy Macknight reports.