The payments landscape is changing. Customers are demanding more, so banks are having to decide how to update their payments infrastructures. Competition is becoming fiercer and regulation is getting tougher. Despite this, the rewards can be high. Payments are still the lynchpin between a bank and its customers, and new markets, such as payments for the unbanked and mobile banking, are being explored. These issues and more were discussed in Brussels, Belgium, last month. Writer Michael Imeson
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