Ernie Diaz, head of US consumer distribution and wealth, TD Bank, talks about learning how a bank becomes part of a community. 

Jen Tippin, group chief people and transformation officer at NatWest Group, is driven by a sense of purpose and meeting customer needs. 

Brian Stafford, CEO of Diligent, knows that innovation is driven by a relentless push, rather than waiting to see what the competition is doing. 

ING’s chief innovation officer Annerie Vreugdenhil has had a 30-year journey of innovation without ever having to leave the bank.

Symphony Communications’ CEO Brad Levy on the importance of placing humans at the heart of digital strategies.

Swift’s chief innovation officer Tom Zschach on learning the lessons of lockdown.

The global payments company is getting ahead of emerging technologies, which it believes will accelerate the move away from cash.

Italian bank’s innovation strategy aims to improve processes and the client experience, says Paola Papanicolaou.

Banks are facing a revolutionary undertow that is dragging them towards a decentralised financial future.

Amid the hype around cryptocurrencies, Marjan Delatinne outlines why the central bank digital currency and market infrastructure space holds promise.