Latest articles from Technology

Who’s the chicken?

April 4, 2005

Banks have been pretty successful at facing down regulation. But do they actually need to? And how long before the regulators hold their nerve and force the financial institutions off the road instead? By Chris Skinner.

IT goes under the hammer

April 4, 2005

Strategic sourcing and procurement systems are paying off in terms of cost reduction and also in terms of good governance, which is essential for IT departments to avoid a repeat of the technology failures of the past, says Dan Barnes.

IT spend continues to grow

March 7, 2005

Cautious optimism is the watchword for banking technology. As they adopt an integrated enterprise approach to regulatory and other tactical changes, banks will be able to realise higher returns from their IT investments.

Turn off your computers

March 7, 2005

In the age of invisible financial transactions, and especially post 9/11, systems resilience has been vital. But bank CEOs should not trust in belief alone; they should test out a systems shutdown and make sure they have the right CIO. By Chris Skinner.

India’s IT outsourcers

March 7, 2005

Despite concerns over data fraud, communication problems and a backlash from western countries, India is still a prime destination for banks to outsource their business processes, writes Kala Rao.

Top tier must replace core systems or risk burn out

March 7, 2005

Tier 1 banks that do not replace core banking systems risk losing out to their competitors – especially in the emerging markets – and falling foul of the regulators. The process may be long and arduous but modular replacement can relieve the pain. Dan Barnes investigates.

The customer is the priority

March 7, 2005

Debby Hopkins, chief operations and technology officer at Citigroup, spoke to Dan Barnes about co-ordinating systems across the global giant, keeping customers’ data safe and talking in plain English.
Debby Hopkins, chief operations and technology officer at Citigroup, finds the scale of the company undaunting, not only through her background working for Ford, Boeing and General Motors but also due to the bank’s corporate culture.

Close the redundant branches

February 2, 2005

Last year, there was a lot of talk about branch renewal but what does branch renewal mean? For many, it means new logos and brochures, softer and more attractive lighting, new uniforms and systems that work at internet speed. But that is not what branch renewal is all about. Logos, labels and linkages are superficial and do not make a branch profitable.

CRM maintenance yields leading edge

February 2, 2005

Regulatory requirements have put banks in a prime position to benefit from customer relationship management systems. However, there is more to CRM than technology, says Dan Barnes.
Customer relationship management (CRM) could be the light at the end of the tunnel for banks looking for returns on regulatory-driven technology investments. Those banks that have invested strategically in their data infrastructure for compliance purposes now have the opportunity to leverage their stock of well stored and cleaned data to achieve additional benefits on their substantial investments.

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