TowerGroup estimates that total IT spending in the global financial services industry will rise 4% from nearly $334bn in 2003 to just over $347bn in 2004. Continuing this growth pattern, total IT spending will increase to $379.2bn by 2006, at a compound annual rate of 4.5% from 2004. Banking customers, both corporate and individual, demand superior service and are taking note of their institutions’ performance gaps vis-à-vis other service industries. Innovation will shift dramatically from the traditional, vertically focused dimension of banking products to a horizontal integration of new service breakthroughs by virtue of a federation of alliances and partnerships. Bank business strategy will shift from short-term cost cutting mandates to long-term value and revenue growth.
Amid various regional imperatives, IT governance and cost containment will remain critical factors for most technology initiatives. Cost pressures will be balanced more evenly with process improvement, competitive differentiation objectives and a renewed focus on customer trust.
