HSBC’s Diane Reyes on the introduction of mobile technology in the payments division, the importance of building consensus within a team and the value of women’s career development. 

Dominic Broom, BNY Mellon's head of treasury services for Europe, Middle East and Africa, discusses the findings of the bank's recent report looking at the world of payments in 2020.

Jane Cooper, The Banker’s technology and transaction banking editor, talks to Helen Mason, head of bank partnerships, and Nick Blake, head of sales, at RBS’s global transaction services division, and asks them what they are expecting from their first visit to Sibos as part of the new RBS team. 

Matt Tuck, head of international corporate banking at Barclays, talks about how the bank is trying to strike a balance between adhering to know-your-customer and anti-money-laundering regulations, while also providing a good customer experience. 

There is a concern that new regulations will deter banks from taking risks in the transaction banking space. BNY Mellon treasury services’ global head of sales and client management, Alan Verschoyle-King, explains why this would be bad for the industry.

Since joining DBS Bank in 2010, Tom McCabe, head of global transaction services (GTS), has seen the GTS business pass the $1bn revenue mark. He describes how this success is a result of the bank's positive working environment, which enables individuals to build a "personal legacy".

Carole Berndt, head of RBS’s head of global transaction services at RBS, explains the importance of remaining motivated and discusses the thinking behind the division's recent spate of senior hires.

David Hennah, head of trade at technology provider Misys, was instrumental in the commercialisation of the bank payment obligation (BPO). Here, he discusses what the adoption of BPO means for the industry.

Cindy Murray, head of global treasury product platforms and e-channels at Bank of America Merrill Lynch, gives a unique insight into the people exchange that takes place every time a bank acquires a new business.

Global head of corporate and supply chain markets at Society for Worldwide Financial Telecommunication, André Casterman, discusses the new position that Swift occupies in the transaction banking space.