There are many facets to being a successful customer-facing bank in the modern era. In recent years, Citizens Financial Group has successfully pursued growth and technology initiatives, all while keeping customer needs at the core.
In discussion:
- Identifying the right markets for growth
- Digital innovation
- Prioritising the customer experience
In conversation with:
- Marie Kemplay, investment banking and sustainable finance editor, The Banker
- Bruce Van Saun, chairman and CEO of Citizens Financial Group
