The massive shift to digital banking products and services during the Covid-19 pandemic has had a significant impact on the customer relationship, eroding some of the trust banks’ have worked hard to build.
The Banker Fresh Perspectives is sponsored by Avanade but independently edited.
In discussion:
- Connecting with customers
- Employee experience
- Best practice in client engagement
In conversation with:
Joy Macknight, editor, The Banker
Nic Merriman, financial services advisory lead, Europe, Avanade
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