In The Banker’s Fresh Perspectives video, we discuss how customer engagement has changed, how banks can use open banking to strengthen trust, and the art of balancing digital delivery and human touch.

The massive shift to digital banking products and services during the Covid-19 pandemic has had a significant impact on the customer relationship, eroding some of the trust banks’ have worked hard to build.

The Banker Fresh Perspectives is sponsored by Avanade but independently edited.

In discussion:

  • Connecting with customers
  • Employee experience
  • Best practice in client engagement

In conversation with:

Joy Macknight, editor, The Banker
Nic Merriman, financial services advisory lead, Europe, Avanade

     

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