Innovation to fuel recovery

Video

Joy Macknight | 9/02/2021 2:43 pm

In The Banker’s Masterclass video series, we discuss how it is possible to blend the digital and physical worlds to best serve customers, and how banks can adapt to changing customer behaviour.

The Covid-19 pandemic has accelerated the digital transformation of banking. Importantly, the continual investments that banks have been making in digital capabilities have paid off and allowed them to deliver the innovations needed.

The Banker Masterclass is sponsored by CaixaBank but independently edited.

In discussion:

A ‘phigital’ world: Gonzalo Gortázar, CEO of CaixaBank, speaks about how its continual investments in digital transformation has helped the bank to innovate during the Covid-19 pandemic, as well as how customers will benefit from the recently announced Bankia merger.

Investments in digitisation: Mariona Vicens, head of innovation and digital transformation, CaixaBank, speaks about how the bank has changed its digital transformation strategy during the Covid-19 pandemic, and where the application of artificial intelligence and machine learning is making the biggest impact in banking.

Disruptive models: Benjamí Puigdevall, CEO of imagin, CaixaBank’s mobile-only bank, speaks about how Generation Z’s behaviours have changed during the pandemic, imagin’s response and the role banks can play in closing the digital divide in society.

Tech response to Covid-19: Pere Nebot, CaixaBank’s chief information officer, speaks about how the bank leveraged technology and its big technology partners in response to the Covid-19 pandemic and the shift to working from home.

In conversation with:

Joy Macknight, managing editor, The Banker
Gonzalo Gortázar, CEO, CaixaBank
Mariona Vicens, Head of Innovation and Digital Transformation, CaixaBank
Benjamí Puigdevall, CEO, imagin
Pere Nebot, Chief Information Officer, CaixaBank

Stay ahead with unrivalled banking intelligence

Gain deep insight from coverage of key global markets
See trends, analysis, and comment from financial leaders and policymakers
Access the world-renowned Top 1000 World Banks analysis and commentary

Visit TheBanker.com to find out more about our digital and print subscription options, contact our team on: +44(0)20 7873 4240 or email: thebanker@ft.com

World / Western Europe

European retail banking in need of a revolution

August 5, 2020

European retail banks were facing numerous challenges before the coronavirus pandemic hit and are under even more pressure now. They will need to embrace change if they are to survive.