Banks across the globe have spent years on digital transformation programmes, but many haven’t made significant progress on execution. Those that have can deliver superior customer experiences, as well as be operationally nimble.
The Banker Viewpoint Series is sponsored by Publicis Sapient but independently edited.
In discussion:
What sets digital leaders apart from the rest? Despite having clear digital transformation strategies, many banks feel that they haven’t made significant progress. Edeltraud Leibrock, managing partner and leader of Publicis Sapient’s financial services, looks at the main challenges to digital transformation and outlines how current laggards can join the leaders’ table.
Lloyds Banking Group’s digital strategy: Amidst mounting competition in the UK market, Lloyds Banking Group (LBG) is architecting a digital-first financial future. Gill Wylie, transformation director at LBG, explains the bank’s digital strategy and the importance of creating a culture that encourages new ways of thinking, experimentation and innovation.
Morgan Stanley on digital-first delivery: Digitally transforming a global institution with a long history is not an easy task. Peter Akwaboah, global head of transformation at Morgan Stanley and chief operating officer for technology, operations and firm resilience, talks about the main pillars of the bank’s transformation agenda, as well as how the bank is evolving its talent and culture to become digital-first.
SEBx embodies Nordic innovation: The Nordic region is known for its digital savviness and mobile adoption. Christoffer Malmer, head of SEBx, the bank’s innovation platform, talks about the impact the pandemic has had on SEB’s digital strategy and how the organisation is managing the balance between investing in technology versus talent.
Bangkok Bank drives digital transformation: Digital disruption has not passed Thailand by. Ian Guy Gillard, senior executive vice-president at Bangkok Bank, describes the organisation’s approach to innovation, where it is putting its ‘tech dollars’ and how it has bridged aspiration and action during its digital transformation journey.
In conversation with:
- Joy Macknight, editor, The Banker
- Peter Akwaboah, global head of transformation at Morgan Stanley and chief operating officer for technology, operations and firm resilience
- Ian Guy Gillard, senior executive vice-president at Bangkok Bank
- Edeltraud Leibrock, managing partner and leader of Publicis Sapient’s financial services practice across Germany, Austria and Switzerland
- Christoffer Malmer, head of SEBx
- Gill Wylie, transformation director, Lloyds Banking Group
