Staying connected in the experience economy

Innovations in open banking and the greater use of data has given banks insight into their customers like never before. That information can now be used to improve the customer experience.

The Banker Viewpoint Series is sponsored by SAP but independently edited.

In discussion: 

• Use of open banking for corporate banking: In this opening chapter, Andy Hirst, vice president of banking solutions at SAP, looks at how innovations in open banking have impacted corporate banking.
• Providing customer experience: Steve Everett, managing director of payments, global transaction banking at Lloyds, talks about how banks are using technology to improve customer service.
• New value proposition in the next five years: Michael Sugirin, head of open account and trade implementation at Standard Chartered, talks about how technology will change banking in the next five years.
• Data driven intelligence: Peter Neufeld, EMEIA financial services digital customer experience leader at EY, talks about how data is being better utilised to gain insight on customer activity.
• Operating in the hyperconnected world: In this final chapter, Falk Rieker, global IBU head for banking at SAP, explains how information is being linked together in ways that have never before been possible .

In conversation with

• Andy Hirst, vice president of banking solutions, SAP
• Steve Everett, managing director of payments, global transaction banking, Lloyds
• Michael Sugirin, head of open account and trade implementation, Standard Chartered 
• Peter Neufeld, EMEIA financial services digital customer experience leader, EY
• Falk Rieker, global IBU head for banking, SAP