Reimagining the customer journey

Huge changes are taking place in payments, driven by rising customer expectations. How can banks use APIs and the latest technology to keep up with these trends?

The Banker’s Leadership Series is sponsored by SWIFT but independently edited.

In discussion: 

• Evolving customer expectations: In chapter one of this five-part Leadership series in association with Swift, the discussion centres on the drivers of change in payments and evolving customer expectations

• Lessons from Big Tech: What can business banking learn about payments from Big Tech and retail banking? A panel of experts discuss this with The Banker's editor Brian Caplen

• Instant payments and SWIFT gpi: We take a  look at the impact on payments of real-time systems and the growth in SWIFT gpi

• APIs and new technology: API is key to the development of digital payments. Participants discuss this and other transformative technologies in the fourth chapter of this Leadership series

• Ecosystems of the future: In the final chapter of The Banker's Leadership series on Reimagining the customer journey, the discussion turns to the payments' ecosystem of the future

In conversation with:

• David Scola, Acting Chief Executive, Americas & UK Region, SWIFT
• Paul Camp, CEO of Treasury Services, BNY Mellon
• James Clancy, Head of Financial Institutions - US, TransferMate Global Payments
• Greg Murray, head of payments and receivables products, Santander Bank NA